Processing orders and documents

The sale does not end when the customer clicks the order button. That is when the work begins that repeats a hundred times a day: checking, fiscalisation, document, label, handover to the courier and a notice to the customer.

Izvršni izveštaj SoftCave platforme: ključni pokazatelji poslovanja, efikasnost kanala, osipanje prodajnog levka i rizici isporukeCOMMERCE INTELLIGENCE | EXECUTIVE EMAIL BRIEFPrimalac: Vlasnik / Generalni Dir.STRATEŠKI SELECT FILTERI & BIZNIS PRAVILAPravilo: High Traffic / Low ConvFunnel Leak: Checkout drop > 40%Rizik: Povrati pouzeća > 8%Mesečni izveštaj (Maj 2026)Eksportuj PDF Izveštaj1KLJUČNI BIZNIS POKAZATELJI (EXECUTIVE KPI SNAPSHOT)REALIZOVANI PRIHOD (ERP)0 €32.400 €76.850 €114.200 €138.900 €142.500 €▲ +8.2% (vs GA4 naručeno: 158k €)NETO DOPRINOS (MARŽA - ADS)0 €6.500 €15.800 €23.400 €28.200 €Bruto marža: 44.745 € (31.4%)BLENDED CAC / PROSEČNA KORPA0.00 € / 0.00 €2.10 € / 45.00 €4.50 € / 61.20 €5.42 € / 68.50 €CAC/AOV udeo: 7.9% | Prag dostave: 80 €STOPA REALIZACIJE PORUDŽBINA0.0%42.5%68.0%81.3%88.4%▼ 11.6% otkazi / 4.2% kurirski povratPOAS (PROFIT ON ADS)0.00x1.20x2.15x2.85xROAS: 4.8x (Zdrav keš-tok)2EFIKASNOST KANALA I PROFITABILNOST AKVIZICIJEKANALSESIJEKONV. %REALIZOVANOROASPOASSTRATEŠKA ODLUKAPaid Search (Google)42.500 (34%)2.45%42.470 €4.8x1.62xSkaliraj Budžet +15%Paid Social (Meta)35.000 (28%)1.18%24.700 €2.4x0.88xSmanji / Ugasi Ad-setOrganic Search (SEO)27.500 (22%)3.10%38.250 €--Pojačaj SEO KategorijeEmail / Loyalty Baza13.750 (11%)5.20%23.200 €14.2x4.80xPovećaj FrekvencijuDirect / Preporuke6.250 (5%)2.80%8.380 €--Prati RetencijuVlasnički uvid: Email donosi najvišu neto maržu uz minimalan CAC. Meta kampanje zahtevaju reviziju ciljne grupe.3E-COMMERCE FUNNEL OSIPANJE (GA4)1. PREGLED PROIZVODA (PRODUCT VIEWS)125.000 sesija100%2. DODAVANJE U KORPU (ADD TO CART)10.500 sesija8.4%3. ZAPOČET CHECKOUT (INITIATE CHECKOUT)5.460 sesija4.3%4. USPEŠNA KUPOVINA (PURCHASE)3.047 porudžbina (Ukupna konv: 2.43%)▼ Drop-off 91.6% (Dodaje u korpu: 8.4%)▼ Cart Abandonment: 48.0% (Troškovi dostave)▼ Checkout Drop-off: 44.2% (Mobilna forma)Gubitak profita na kasi: ~18.500 € potencijalne marže izgubljeno na Checkout koraku.4AKCIONI ASORTIMAN I ZDRAVLJE ZALIHA[HIGH TRAFFIC / LOW CONV]SKU: 4892 - Zimska Jakna Tech Pro1.420 poseta | Conv: 0.42% | Lager: 84 kom | Zarobljen kapital: 4.200 €Odluka: Spustiti cenu za 10% da se ubrza obrt i oslobodi novčani tok.[SKRIVENI BISER / VISOKA MARŽA]SKU: 1042 - Bežični Punjač FastCharge180 poseta | Conv: 6.20% | Bruto marža: 42% (€18 po komadu)Odluka: Pomeriti na poziciju #1 u kategoriji i pojačati Google Shopping budžet.[MRTAV LAGER / BEZ PRODAJE > 60 DANA]14 SKU artikala (Sezonski artikli)Ukupno zarobljeno u nabavnim cenama: 12.450 € bez obrtnog tokaOdluka: Kreirati outlet paket i osloboditi magacinski prostor.[POVRATI & PROPUŠTENA POTRAŽNJA]SKU: 7711 (Patike S3 - Povrat 24%) | Upit: dvodelni crni412 pretraga bez rezultata (procenjen gubitak ~3.200 € prometa)Odluka: Ispraviti size chart za SKU 7711; uvrstiti traženi asortiman u nabavku.5DIJAGRAMI: UREĐAJI & KURIRSKI RIZICI PO GRADOVIMADisbalans uređaja: udeo poseta vs. realizovani prihodPosete (%)Prihod (%)Mobile74% poseta40% prihodaDesktop26% poseta60% prihoda! Vlasnički rizik: Gubitak 34% prihoda na telefonima zbog dužine checkout procesa.Kurirski rizik: stopa odbijenih paketa na pouzeću (COD)PRAG TOLERANCIJE (8%)Beograd2.1% (48% pošiljki)Novi Sad2.8% (18% pošiljki)Kragujevac4.2% (10% pošiljki)Niš & Jug9.4% PRELAZI PRAGZaštita novčanog toka: Aktivirana SMS verifikacija pouzeća za gradove u crvenoj zoni (>8%).

All of it sits on one screen here. The clerk does not move between three programs and does not retype data, so the processing time of a single order is measured in seconds rather than minutes.

{ Additional features }

What you actually get

Statuses that trigger actions

A status change triggers fiscalisation, shipment creation and the customer notice on its own. The order of steps does not depend on who is on shift that day.

Working at line level

An individual line can carry its own status, so partial deliveries and later top-ups are part of routine work rather than an exception that breaks the records.

Documents and labels

Accompanying documents and the shipment label come out of the same order, one at a time or for several at once.

An order entered by hand

For a customer who orders by phone, the order is created in the admin panel and then travels the same path, with the same documents.

Repeating and copying

An existing order is copied into a new one in a single step, which shortens the work with customers who order the same thing every month.

New orders in plain sight

The number of unprocessed orders sits visibly in the admin panel, so none is left waiting because nobody noticed it.

Common questions

Does the customer see what stage the order is at?

They do, through their account and through notifications that arrive by email on every status change.

How are cancellations handled?

The order or an individual line is cancelled with the reason recorded, and the goods go back into stock. The fiscal side is accompanied by the matching document.

Can several people work on orders at the same time?

They can. Access is granted by role, and every change is logged with the user who made it.

Is the data passed on to the accountants?

It is, through an export in the required format or through data exchange with your program, so the same data is not entered twice.

Related to this

Want to know how this works in your case?

For a first estimate we need the number of items, your suppliers and the system you use today. The call takes fifteen minutes, after which you get scope, price and timeline.

Want to find out how our solution can help you?

Contact

form

Fill in the form below and request your personalised quote.