Integration with courier services
Handing over a shipment is where the most time is lost for no benefit at all. The address is retyped from the order into the courier's portal, the label prints from a third program, and when the customer calls to ask where the parcel is, someone has to search by tracking number by hand.
Here the shipment is created from the order itself. Recipient, weight, cash-on-delivery amount and contents go to the courier through their service, and the tracking number comes back and stays tied to the order.
{ Integrations }
What you actually get
The shipment comes out of the order
Address, phone, contents and the cash-on-delivery amount are taken from the order. No retyping, so no parcels delivered to the wrong place because of an address error.
Label and accompanying documents
The parcel label and accompanying documents print from the same screen where the order is processed, one at a time or for several orders at once.
A status that refreshes itself
Shipment statuses are fetched in the background at set intervals. Whether a parcel has been collected, is out for delivery or has been returned is visible in the admin panel, without opening the courier's portal.
Notifying the customer
The customer receives the tracking number and a notice on every status change, which noticeably cuts the number of support calls.
Cash on delivery and collection
The cash-on-delivery amount is passed to the courier from the order, and the record of collected and outstanding shipments stays in one place.
Common questions
Which courier services do you work with?
The connection is already in place with a domestic courier that offers a data exchange service. Any courier with such a service can be added, and the effort depends on how complete their documentation is.
Can we work with several couriers at the same time?
You can. The choice of courier can depend on the delivery location, the weight or the value of the shipment, and the rule is set once.
What if the customer refuses the parcel?
The return status is fetched automatically, the order moves into the matching status, and the goods go back into stock when you receive them.
Is the delivery cost shown to the customer up front?
It is shown before the order is confirmed, and calculated by the rule you set - by weight, zone or basket value, with free delivery above an amount you define.
Related to this
Fiscalisation
The fiscal receipt is issued automatically the moment an order is processed and reaches the customer by email.
See more →Card payments
Card payments through the bank you already work with, with 3-D Secure confirmation and instalments.
See more →PayPal
Collecting from customers abroad, in the currency you choose.
See more →Want to know how this works in your case?
For a first estimate we need the number of items, your suppliers and the system you use today. The call takes fifteen minutes, after which you get scope, price and timeline.